1. Our Commitment to Privacy

Little Navigators Early Learning (“we”, “our”, or “us”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose personal information provided to us, particularly in relation to children and their families.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Parent/guardian names, contact details, addresses
• Child’s full name, date of birth, gender
• Medical or health-related information (e.g. allergies, special needs)
• Emergency contact details
• Cultural or language background information
• Centrelink/CRN details for Child Care Subsidy (CCS)
• Enrolment details and attendance records
• Payment or billing information
• Any communications or queries made through our website

3. How We Collect Information

We collect personal information through:

• Enrolment forms (online or paper)
• Contact forms or email enquiries on our website
• Phone calls and in-person meetings
• Interactions via government portals such as MyGov or CCS systems
• Website analytics and cookies (see Section 9)

4. Why We Collect Your Information

We collect this information to:

• Provide education and care to your child
• Communicate with families about their child’s wellbeing and development
• Administer bookings, enrolments and subsidies (e.g. CCS)
• Comply with legal obligations under education and childcare laws
• Respond to medical emergencies or special care needs
• Improve our services and operations

5. How We Store and Protect Your Information

We take all reasonable steps to protect your information from misuse, loss and unauthorised access, including:

• Secured paper files in locked storage
• Password-protected digital systems
• Access restricted to authorised staff only

6. Disclosure to Third Parties

We may share personal information with:

• Government agencies (e.g. Department of Education, Centrelink)
• Emergency services or health professionals (when necessary)
• IT or software providers (e.g. online booking/enrolment systems)
• Regulatory bodies for compliance or quality assurance purposes

We will not sell or rent your personal information to third parties.

7. Access and Correction

You may request access to or correction of your personal information by contacting us at the details below. We may need to verify your identity before actioning your request.

8. Making a Privacy Complaint

If you have concerns about how your personal information has been handled, please contact us. We take complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Website Cookies and Analytics

Our website may use cookies or third-party tools (like Google Analytics) to collect anonymous traffic data. This helps us understand how visitors use our website and improve the user experience. You can adjust your browser settings to manage or disable cookies.

10. Contact Us

If you have any questions or requests about your privacy, please contact us:

Little Navigators Early Learning
www.littlenavigators.com.au
enquiries@littlenavigators.com.au
1300 818 433

Policy Last Updated: 04.06.25